Policies

Our front desk staff are responsible for the daily operations of our office, and for the scheduling and coordination of patient treatments and payments. As insurance specialists, they make all financial arrangements with our patients. They are more than happy to assist you with insurance or financial questions you may have.

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Insurance

Our office participates with most of the insurance plans of the following carriers.

  • Aetna
  • CareFirst
  • Cigna
  • GEHA
  • Guardian
  • Metlife

For patients with the participating plans of the above-mentioned carriers, we will bill at the negotiated rate. Patients are responsible for ALL fees not covered by these dental plans. In cases where patients have two dental insurance plans, we will bill the secondary insurance after the payment form primary insurance. Patient would be responsible for the balance, if any, after the reimbursement from both the insurances.

Companies often change the dental plans they offer to employees on a yearly basis. Because we deal with so many dental plans outside of the ones with which we participate, we ask that our patients KNOW and UNDERSTAND their own insurance plans. This will help eliminate any confusion or misunderstandings.

Before we initiate treatment, our Office manager and front desk staff, Nancy, Sara and Sunshine can help you better understand your insurance and determine approximate insurance coverage. This is NOT a guarantee of insurance payment. They may also be able to help you with any problems you may encounter trying to get insurance reimbursement. All insurance claim forms are filed the day of your visit.

Financial

We make every attempt to keep our fees reasonable while still providing the highest quality of dental care. Payment is due at the time the service is rendered for all patients who do not have dental insurance or have not made alternative plans.

If you have questions or concerns about your account, you may contact us Monday through Thursday during normal business hours. In most cases, a simple telephone call/email will help to answer any questions or misunderstandings.

We accept all major credit cards.